MB (MANUCA-BEENY) SERVICE COMPLIANCE
1.Ship only authentic products that the customer ordered
2. All products are genuine & Fresh Stored in cool ambient conditions with long expiry dates (feel free to check the exact date)
3. Order is packed safely and securely with Manucabeeny Package Boxes
4. Order is sent using the shipping method selected by the customer (Post Office, DHL or FedEx) 5. Provide tracking information and delivery support
SHOP WITH CONFIDENCE
All orders are sent with valid tracking. You'll receive a shipment confirmation email once your order is dispatched with your tracking number!
If you need help our expert team are able to assist you with every step until your order arrives.
We offer free shipping within Australia on all orders over $150.
We offer a comparable shipping fee for international orders.
DISCREPANCY GUIDE:
In the case of an issue, you can have confidence that our team will resolve it quickly and easily for you! First, we will identify what caused the error and resolve as follows:
1) From Our Error (Not Likely Happened; less than 1 out of 1000 orders) We will issue compensation refunds for affected products and their shipping amounts • We will give you a free product on your next order as a thank you
2) Nobody's Error (Shipped perfectly with our service guarantee but courier problem, delays, a weather issue, customs etc. such as COVID-19) Negotiate to come to an agreement that is fair for both parties We will give you a free product on your next order as a thank you
3) Customer's Error (Mistakes happen but don't worry our team will resolve it quickly and easily for you! Address issue's, unclaimed parcels etc.) Once the issue is solved we will normally issue you a refund once you return to us We value long term relationship so we want every order to leave you feeling special!
COVID-19 Update
We are working hard to continue operating as normal.
All parcels are still shipped on time but there are some delays due to Flight Cancellations and border closure.
More information can be found here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus International delays apply. Please check your country on the link above. Within Australia is around +1 or +2 Days. Victoria is around +1 week.
For Japan, South Korea, China, Taiwan, Malaysia, Vietnam we use special couriers not Australia Post and the delay is less than 1 week. The checkout delivery times are invalid. Please check the above or message us for more information.
How To Calculate Delivery Times and Prices?
At MB we are passionate about serving you no matter where you call home!
We are proud to say we ship globally and offer same day dispatch if you order before 10am; Sydney time.
You can experiment with different locations and weights easily.
We ship huge volumes globally and we pass on those great shipping prices to you! We only quote you the exact price we are charged.
CUSTOMS & TAXES
Each country has their own customs laws. It is of course the customers responsibility to abide by your local laws.
However we try our best to support by:
-Labelling all parcels as a limited value
-No invoice is included in the box unless requested
For China, China orders require a National ID Upload as per Government Regulations.
